Shipping & Returns

We ship the residential appliances and spare parts orders within 2 working days under normal conditions. If you need expedited service, please let us know and we can send you a shipping quote.
We ship the commercial equipment in 2-4 weeks and we send you an estimate of shipping time along with the price quote.
Transit time within continental USA is 3-5 working days depending on your location. We ship all the items from our Roswell warehouse.

We, at Inno Concepts, take utmost care to promptly package and promptly ship our quality product to you.   Do not not accept the package if the outer shipping box is extensively damaged.  Please call us if you have any questions in assessing the damage.  Soon after you receive the product you ordered, please follow the instructions to check for any hidden damage caused by any improper handling by the shipping carrier.  Call us if you confirm/suspect any hidden damage.  We will help you to address the problem.

In addition to the product packaging provided by the manufacturer, we pack the manufacturer's box with additional outer box and foam materials.  Please do not throw away all these packing materials and boxes.  In the unlikely event of having any future repairs, you will need these boxes and packing materials to properly ship the product or parts back to us for service.  The shipping carrier may not take responsibility for the damage if not properly packed.
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